Tableside ordering POS Malaysia systems are becoming more popular in the restaurant industry in Malaysia. These systems are revolutionizing the way restaurants take orders and process payments. In this article, we’ll discuss the meaning of tableside ordering POS, how it helps businesses, and the requirements for implementing this system in your restaurant.
What is Tableside Ordering with POS?
Tableside ordering POS (Point of Sale) is a system where waiters can take orders and process payments using handheld devices, such as tablets or smartphones, while interacting with the customer at the table. This system streamlines the ordering process by eliminating the need for waiters to take orders on paper and enter them into a separate computer system. The system also allows customers to view and modify their orders before submitting them, which reduces errors and improves customer satisfaction.
The Benefits
There are several benefits to using a tableside ordering POS system in your restaurant. The first benefit is that it saves time. Waiters can take orders and process payments faster, which allows them to serve more customers and increase revenue. Additionally, the system reduces errors because orders are entered directly into the system, reducing the chances of miscommunication or mistakes. This means fewer order cancellations and refunds, which saves money in the long run.
Another benefit of a tableside ordering POS system is that it enhances the customer experience. Customers can view menus and customize their orders on the device, which saves time and reduces the need for waiters to write down special requests. The system also allows customers to pay at the table, which reduces the wait time for the bill and increases customer satisfaction.
The Requirements
To implement a tableside ordering POS system in your restaurant, there are a few requirements you need to consider. The first requirement is a reliable Wi-Fi connection. The system relies on a Wi-Fi connection to communicate with the restaurant’s main computer system. A weak or unreliable Wi-Fi connection can cause delays in order processing and result in a poor customer experience.
Another requirement is the hardware and software. You’ll need handheld devices, such as tablets or smartphones, with the appropriate software to take orders and process payments. The devices should be durable and reliable to withstand daily use in a restaurant environment.
Training is another important requirement for implementing a tableside ordering POS system. Waiters need to be trained on how to use the devices and software to take orders and process payments. This training should also cover troubleshooting and how to handle customer inquiries.
Conclusion
In conclusion, tableside ordering POS systems are a game-changer in the restaurant industry in Malaysia. They save time, reduce errors, enhance the customer experience, and increase revenue. To implement this system, you need a reliable Wi-Fi connection, the appropriate hardware and software, and training for your staff. By implementing a tableside ordering POS system, you can take your restaurant’s efficiency and customer experience to the next level.
